Modelling
Behavioural Excellence
Have you ever wondered how some
people do what they do and achieved such great results?
When you ask them do they just struck their shoulders and
say “I just do it”!
NLP Modelling enables you to find the
difference that makes the difference, to find the
unconscious natural brilliance exhibited by people who
excel at what they do, whatever that might be.
The steps to
behavioural modelling are:
- Identify and select the experts or Models (Exemplars) who consistently exhibit the Behaviours of Excellence that you want to model.
- Elicit the Model components of expert behaviour from the exemplars.
- Design the model so that it can be applied to yourself, used to coach or train others.
- Try the model on to test that you have extracted all the key elements.
- Adapt, change, fine tune the model as necessary to get the same behaviour.
We have created behaviour models for:
- Excellent customer service
- Excellent telephone communications
- Excellent team coaching
- Excellent selling
- Excellent client management